Frequently Asked Questions

Booking is quick and easy. You can call us on 0709 004 600, send us a WhatsApp message, or fill in the contact form on our website. We respond to all enquiries promptly — usually within the hour during business hours. Once we confirm the details, we'll send you a clear written quote and schedule your preferred date and time.

For standard domestic and commercial cleans, we recommend booking at least 24–48 hours in advance to ensure availability. However, we also offer same-day and emergency cleaning services depending on our schedule. Contact us as early as possible for urgent requests and we will do our best to accommodate you.

No, you do not need to be home. Many of our clients provide access arrangements — a spare key, gate code, or building manager contact — and leave us to complete the work. All our staff are fully vetted, identity-checked, and trained in client confidentiality. We respect your privacy and the security of your property at all times.

Duration depends on the size of the space and the type of clean required. As a general guide: a standard 2–3 bedroom home takes approximately 3–5 hours; a deep clean or post-construction clean may take 6–10 hours or more. We will always give you a realistic time estimate when you book so you can plan accordingly.

We understand that plans change. Please notify us at least 24 hours before your scheduled clean if you need to reschedule or cancel. Simply call or WhatsApp us and we will make new arrangements at a time that suits you. We aim to be as flexible as possible for our clients.

Pricing depends on the type of service, the size of the space, and the level of cleaning required. We provide free, no-obligation quotes for every job — there's no standard one-size-fits-all price because we tailor each service to your specific needs. Visit our Pricing page for indicative rates, or contact us directly for a personalised estimate.

Absolutely not. We believe in complete pricing transparency. We provide clear, written quotes before any job begins, and you will only ever pay for what was agreed. No surprise charges, no add-ons after the fact. If any additional work is identified during the clean, we will inform you and get your approval before proceeding.

We accept M-Pesa, bank transfer, and cash payments. Payment details are provided with your written quote. For regular clients on ongoing contracts, we offer convenient monthly invoicing to simplify your accounting. All payment receipts are provided upon request.

Yes. Clients who book regular scheduled cleans (weekly, fortnightly, or monthly) receive preferential rates compared to one-off bookings. We also offer package pricing for combined services. Contact us to discuss a cleaning plan that suits your needs and budget.

Our domestic cleaning service covers all living areas, bedrooms, bathrooms, and kitchens. Tasks include vacuuming, mopping, dusting, surface wiping, bathroom sanitisation, kitchen cleaning (including appliance exteriors), mirror polishing, and waste removal. We can tailor the checklist to your specific requirements — just let us know what matters most to you.

Yes — post-construction cleaning is one of our specialisations. It involves the thorough removal of construction dust, paint splatters, cement residue, debris, and builder's waste from newly built or recently renovated properties. This prepares the space for occupation or landlord handover. We handle both residential renovations and large commercial builds.

We offer both. You can book a single one-off clean for any occasion — move-in, move-out, post-construction, spring clean, or special event. Alternatively, you can set up a regular cleaning schedule (weekly, bi-weekly, or monthly) for ongoing home or office maintenance. There is no minimum commitment required to get started.

Yes, to all three. Our mattress cleaning service uses hot water extraction and specialised sanitising agents to remove dust mites, stains, and allergens. Carpet cleaning uses steam extraction to remove deep-set dirt. Upholstery cleaning covers sofas, chairs, and fabric furniture. All are recommended for households with children, pets, or allergy sufferers.

Yes. We offer comprehensive commercial cleaning services for offices, retail spaces, warehouses, schools, clinics, and other business premises across Nairobi. Services include daily office cleaning, restroom sanitisation, floor care, window cleaning, and waste disposal. We can work around your business hours, including early morning, evening, or weekend cleans.

Yes to both. Our water tank cleaning service involves draining, scrubbing, disinfecting, and rinsing tanks to remove sediment, algae, and bacteria — essential for safe drinking water. Our roof cleaning service removes moss, algae, lichen, and debris from all roof types. Both services are available for residential and commercial properties.

Yes. Our teams arrive fully equipped with all professional-grade cleaning equipment, tools, and eco-friendly products needed to complete every job. You do not need to provide anything unless you have a specific product preference. All our supplies are biodegradable and non-toxic — safe for your home and the environment.

Absolutely. Every member of our cleaning team undergoes a thorough background check, identity verification, and in-house training before they are allowed to work in any client's property. All staff carry company-issued ID cards at all times. We take the security and confidentiality of your home or office extremely seriously.

Yes, we are fully insured. In the unlikely event of accidental damage during a clean, you are covered. Additionally, our 100% satisfaction guarantee means that if you are not happy with the result for any reason, contact us within 24 hours and we will return to redo any areas of concern — at no additional cost, no questions asked.

We cover over 30 neighbourhoods across Nairobi, including Westlands, Karen, Kilimani, Lavington, Kileleshwa, Parklands, Langata, Runda, Gigiri, Muthaiga, Spring Valley, Upperhill, Hurlingham, South B, South C, Eastleigh, and many more. Visit our Coverage page for the complete list. If your area isn't listed, contact us — we may still be able to assist.

Our standard operating hours are Monday to Friday 8:00 AM – 6:00 PM and Saturday 9:00 AM – 4:00 PM. We are closed on Sundays and public holidays, unless prior arrangements have been made. For commercial clients requiring out-of-hours or weekend cleans, please contact us to discuss special scheduling options.